In this case, you should be able to resolve the issue by disabling automatic volume adjustments from the Communications tab.

The Spotify app (especially the UWP) version is known to be affected by this feature.

Windows is adjusting the volume during communications – Windows 10 and older versions alike include an option that will automatically lower the volume while audio is being passed around.

If this scenario is applicable, you should be able to resolve the issue by disabling Volume Normalization from the Settings menu of Spotify. But as it turns out, the feature doesn’t always work as intended, as the adjustment is sometimes made after the song begins playing.

Volume normalization is ON – The desktop version of Spotify includes a feature meant to make every song played at the same volume.

Use our Community’s Ongoing Issues board to find helpful tips and information Note: If you don’t find your issue on Community, you can post about it and get help from our Community members in English.If this didn’t help, you may need to troubleshoot further with the device's manufacturer. Your SD card is not causing problems, try removing it (Android only).Your device's battery is sufficiently charged.Your firewall isn’t blocking Spotify (desktop only).Your device has at least 250MB of available memory.Your device is supported for Spotify and up-to-date.If it doesn’t, it could be an issue specific to your device. Is it your device? See if the issue happens on a different device, or when using the web player. Songs can be grayed out if they're not available in your market.Check your network connection, or switch to a different network.Check your device is not in offline mode.Issues with local files? See Local files. Problems with listening offline? See Listen offline. Issues with the sound or volume? See Can’t hear Spotify. Make sure your internet connection is stable.Reinstall the app Note: You need to re-download any downloaded music and podcasts after reinstalling the app.If you're having technical issues when playing something on the Spotify app, try these first:

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